- Homecare service
Wide Care Limited
Report from 21 May 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 10 December 2024 to 10 January 2025. The service is a supported living service providing support to people with a learning disability and autistic people, as well as those living with physical disabilities or sensory needs. There were 6 supported living service premises. An assessment has been undertaken of a specialist service that was used by autistic people or people with a learning disability. We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People and their relatives mainly spoke positively about the care they received from Wide Care Limited. Observation of interactions between people who used the service, and staff were positive and genuine. One relative told us they were not satisfied with some of the support for their loved one and were not confident they would have their concerns listened to. All other relatives were positive about staff. They told us they felt listened to by the provider and their loved ones were supported with dignity and respect. People were referred to other health professionals and support was given to people when required. Mainly all the relatives told us staff were considerate, protected people’s privacy and sought consent to make sure people felt involved in their care decisions. People were treated as individuals, and with kindness, compassion and dignity.