Wide Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. This was modelled by the leadership team. A staff member told us, “I respect privacy by knocking before entering rooms and waiting for permission to enter, I close curtains during personal care and provide care to meet their individual needs. By using clear and respectful communication and listen actively to concerns, needs and desires. I involve the client in making decisions about their care and encourage independence. I maintain a clean and comfortable environment. Handle situations with sensitivity and respect.” A relative told us, “All staff are kind and caring and not one of them I can complain about. All the staff are great with [Name]. For me, it feels like the staff want to be there.”

Our observations confirmed the provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, we saw one person was supported to access activities linked to a local sports team which was prominent in the local community. The management confirmed adjustments to support were made to ensure people’s preferences were met. These adjustments included meeting people’s preferences around staff.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff were positive in empowering people to be as independent as possible and celebrated this. We observed staff interactions with people, staff listened and empowered people to have control over their lives.

The provider listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. However, we did receive some negative feedback, the provider demonstrated they had taken appropriate actions and had collaborated with the person and their family to address any changing needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff members we spoke with told us they felt valued, respected and supported within their roles. A staff member said, “We have good discussions. We can speak to managers when we need to and speak about anything, they are very open.” However, some staff did tell us they would like more team meetings. We shared this feedback with the management team, and they had already identified this as a gap through recent feedback from staff and had arranged team meetings.