Wide Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the service met people’s needs.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care plans were comprehensive and prioritised people’s preferences for the way they wanted to be spoken with and treated. People had a choice for how they wanted their day to look. We observed staff demonstrating good awareness of people’s individual personal care needs and preferences.

The provider understood the diverse health and care needs of local community, so care was joined-up, flexible and supported choice and continuity. Staff were available and had provisions to allow people to have care in the community. The management explained in detail the how people were supported to access the amenities in their local community.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. We observed different information, such as the complaints procedure, was made available to people in formats they could understand.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. People, their relatives and staff confirmed they felt comfortable raising concerns or making suggestions and felt listened to. We observed people being listened to and being in control of their support.

The provider made sure people could access the care, support and treatment they needed when they needed it. We saw numerous examples of people being supported quickly and referred in a timely manner when their support needs had changed. For example, the people were able to access community support such as day centres.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. External healthcare professional told us the provider listened to any suggestions or requests. An advocate that had worked with the provider told us, “There were no issues communicating with this provider, who were responsive to me in relation to the people I was providing advocacy for at the time.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. We saw examples where the provider was having discussion about people’s futures. Some people had complex histories and this was always considered when looking to make plans.