Wide Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care, treatment and support was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Staff told us people’s needs and wishes were assessed, and this information was used to develop individualised care plans for them to follow. Staff said they were given the time to read through people’s care plans which meant they could become familiar with their individual needs, preferences and daily routines. One staff member said, “You get to know the clients over time and by reading their care plan. Each client is different so clear communication, adaptability, patience and empathy is needed.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People had access to nutritious food which reflected their preferences.

The provider worked well across teams and services to support people. We saw they worked in partnership with various community-based health and social care professionals and agencies including, GPs, district nurses and social workers. We saw recorded evidence of guidance external health care professionals had provided staff to follow. A professional who worked with the provider told us, “I have found Wide Care to be a good care provider they raise concerns appropriately and they are proactive in their approach I've also found the communication to be very good with them as well. When asked to complete a task or explore something they are proactive they have very good knowledge of local services. They have been able to provide me with clear information and they have made themselves able to meet with myself and wider professionals when needed.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. The provider supported people to live healthier lives and where possible, reduce their future needs for care and support. We saw in the care records that people were given multiple choices and encouraged to make take part in activities that were beneficial to their physical and mental health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. We saw several positive outcomes for people and staff detailed how these positive outcomes were achieved with the support of managers and external healthcare professional. A staff member told us, “We support [Name] and introduced weekly communal activities with other people at Wide Care. [Name] prepares a Sunday roast dinner in a communal space we have, and we follow this with singing, and they just like to meet up and chat.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. This was recorded in care plans; however, we found were people had restrictions, they did not have the appropriate assessments in place which would guide staff to deliver appropriate support. This was fed back to the managers, and we saw they took immediate action.