- Homecare service
Invicta Care and Training Ltd
Report from 8 July 2024 assessment
Contents
Ratings
Our view of the service
Invicta Care and Training Ltd is a care agency providing personal care and support to people in their own homes. The agency is registered to provide care for adults. At the time of the inspection, only adults were using the service. The agency cared for people with dementia, people with physical disabilities, people with mental health needs and older adults. A total of 66 people were using the service at the time of our assessment. The assessment started on 8 July 2024 and ended on 26 July 2024. We visited the provider’s office on the 10 July 2024. We carried out telephone interviews with people receiving support, relatives, and staff on the 18 and 19 July 2024. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People's experience of this service
People we spoke with expressed concerns relating to their care. Our assessment found elements of the care met the expected standards. Some of the people told us they did not feel safe when they received care as it was not always provided to meet their wishes and preferences. People felt they were not always involved in discussions about their care and supported to make choices. People knew how to raise questions and concerns with the service. Some of the people we spoke with felt the care workers were not always trained to provide care to meet their support needs.