Invicta Care and Training Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People felt able to contact the office to raise any questions or concerns. Care workers completed training on equality and diversity.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People receiving support and relatives confirmed they felt able to contact the office if they had any questions or concerns about the care they received.

Care workers completed training courses covering equality, diversity and inclusion.

The provider had an equality and diversity policy. As part of the initial needs assessment the cultural and languages preferences of the person were identified and, whenever possible, they were matched with a care worker with a similar background who could communicate in their preferred language.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.