Invicta Care and Training Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s care plans included information on how they wanted their care provided.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People did not always feel they were involved with choices about their care and support.

Care workers explained they supported people to make choices about their day-to-day care and how it was provided. A care worker commented, “I give them the choice for whatever they want I don’t choose for them; I go with that. I give them space to think and have a choice. We don’t force them. Just speaking to them. I go with their choice.”

People’s care plans included information on how they wanted their care needs met, their preferences and wishes. The care plans also included information on the person’s goals and outcomes for all the aspects of the care being provided and how the person could be supported to maintain their independence.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.