Invicta Care and Training Ltd

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

People’s medicines were administered safely and as prescribed. People knew how to raise a concern or complaint. People and relatives did not always feel safe when they received care. Risk assessments were completed to identify any risks in relation to people’s health and wellbeing. The provider had a robust recruitment process and care workers completed a range of training courses.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People receiving support and their relatives confirmed they understood how to make a complaint and they would contact the office to raise any concerns.

Care workers explained they had received training to support people with their care needs.

The provider had processes for the investigation, analysis and response to incidents, accidents and complaints. When concerns were received or identified the information was recorded with the initial actions but the additional outcomes to reduce risks were not always recorded. This was discussed with the provider who confirmed they would review the recording process.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

People gave mixed feedback when we asked them if they felt safe when they received support. Some people confirmed they felt safe when they were supported but other people told us they did not always feel safe as they care was not always provided as they wanted.

Care workers confirmed they had completed training about safeguarding adults from abuse. They demonstrated an understanding of the importance of safeguarding in relation to providing safe care and support.

The provider had appropriate processes for safeguarding people who received support, and these were followed. The provider worked with the local safeguarding team to report and investigate any concerns raised and to assist them to provide care in a safe manner.

Care workers stated they regularly reviewed people’s care plans and risk assessments. They also confirmed they had completed training so they could understand how to support people with specific needs.

Risk management plans had been developed to indicate how care workers could support people and reduce identified risks associated with each person’s health and wellbeing. The risk assessments were personalised with information on medical condition symptoms and the impact on the person, and they had been regularly reviewed.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

People told us they felt the care workers were not always trained sufficiently to provide the care they required. One person told us “I'm tired of trying to train them and keep repeating myself. They (care workers) don't seem to have any training on anything to do with my condition.”

Care workers confirmed they completed a range of training and they felt supported by the senior staff. Care workers felt there were enough staff employed to meet the needs of people receiving support.

There were enough care workers allocated to provide appropriate care. The provider had an electronic call monitoring system which care workers used to record their arrival and departure time from a visit. This enabled the provider to monitor the care visits as they happened and take appropriate action to reduce any risks if care workers were delayed. The provider had an appropriate recruitment process which included obtaining references, criminal record checks, induction and assessment of the care workers competencies and knowledge. The training records stated that care workers completed regular training to keep their knowledge up to date. The training included first aid, understanding dementia and diabetes.

People confirmed that care workers used appropriate personal protective equipment (PPE) including gloves and aprons when providing care.

Care workers confirmed they had completed infection prevention and control training, and they had access to enough PPE.

The provider had appropriate procedures in place to help manage and control infection. Senior staff carried out spot checks to make sure care workers were following infection control best practice and the use of PPE was discussed at staff meetings.

People confirmed that, if identified, the care workers supported them with their prescribed medicines.

Care workers had completed training on the safe administration of medicines.

People’s care plans included information on the person’s prescribed medicines and a medicines risk assessment was completed. Care workers completed a record to show when they had administered each person’s medicines, and these records were audited by senior staff.