The Old Vicarage

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• Overview
• Responding to people’s immediate needs

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.

This service scored 100 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional in how they listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff knew people well and could identify changes that could indicate a deterioration in their health. One staff member told us they observed a person was not themselves and this allowed them to reach and help them before they lost strength in their legs. The staff member was able to lower them to the floor and request emergency healthcare. A relative described when their family member had required immediate attentions, they told us, “The senior on duty attended to this, and we were happy to see the thorough checks they made for injury and discomfort as they assisted [our family member]. This did not feel like theatre for our benefit, it felt like a robust process being followed by someone who knew what they were doing and was also concerned for another individual.” During our inspection we observed staff respond to people’s immediate needs. For example, we saw staff helping a person with their hearing aid, replacing batteries in their TV remote control and providing reassurance for a person who had become upset. Other health professionals who worked closely with The Old Vicarage told us, “The care staff are aware of signs of deterioration and act accordingly and signpost residents to external services when required. They participate in weekly GP and Advanced Nurse Practitioner ward rounds to promote healthier outcomes for their residents.”