The Old Vicarage

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• Overview
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider focussed on continuous learning, innovation and improvement across the organisation and local system. They always encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. Leaders took a continuous learning approach to all aspects of the service. Incidents, complaints and potential safeguarding incidents were reviewed and the reflections used to help inform further improvements. Leaders and staff were knowledgeable on various creative dementia therapies and consulted with relatives to help ensure these were introduced sensitively. A relative told us they appreciated the dementia informed approach taken with their family member and it had helped them feel more settled. Leaders were part of networking groups and told us these were helpful for sharing good practice updates and discussing any queries. In addition, leaders had attended The Care Show. This is a conference that aims to help networking, knowledge sharing and demonstrates new developments within the care community.