Medical Response Services

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Medical Response Service is an independent ambulance provider which undertakes non-emergency patient transport journeys for patients aged 18 and above who are eligible for NHS funding and being discharged from an NHS trust. In addition, ad-hoc private patient transportation is also undertaken on a one-to-one basis.

The service employs 40 members of staff, of whom the majority are ambulance care assistants. At the time of our inspection, the fleet consisted of 16 vehicles. All vehicles are for patient transport, including a specialist bariatric ambulance, and a recovery vehicle. At the time of inspection four NHS contracts were in place, with an extra crew on standby for ad hoc or emergency cover.

The service was previously inspected and rated as good in April 2022.