Medical Response Services

We assessed two quality statements; capable, compassionate and inclusive leadership and freedom to speak up. The leadership team had the skills, experience and capability to manage services. The registered manager has been in post since 2011. Staff felt respected, supported and valued. Staff were supported to speak up or raise concerns. All staff members we spoke to during the inspection were able to identify leaders and understood their individual roles. Staff told us that leaders were both visible and approachable.