Medical Response Services

We assessed 4 quality statements learning culture, safe environments, safe and effective staffing and infection prevention and control. The service had enough staff to support the hospitals with additional support available when required. Managers carried out recruitment checks and made sure staff were competent in their roles. Staff had training in key skills, understood how to protect people and managed infection risks well. Premises, facilities and equipment were clean and well-maintained. The service managed concerns and learned lessons from them.