Pavilion Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were kind and respectful and supported people to be as independent as possible.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People enjoyed activities in the home and the provider had taken steps to improve activities. A relative told us, “There’s a game board in the lounge and [person] goes in there for quizzes. They do have entertainment e.g. karaoke, and that is an improvement. There are more activities, especially this year.” Another relative said, “There is an activity schedule on the board, and they have sponsored events for the home to fund days out. They try to get [person] involved in activities. He would not take part at first but now he listens to the singers, goes on days out, does bingo etc. There is always something going on for them to do.”

Staff treated people in a dignified way and respected their wishes and choices. People were supported by staff who aimed to promote people’s independence wherever possible. Relatives told us about the progress their loved ones had made over the time they had lived at the home.

We observed staff supporting people in a respectful way during the site visits. People appeared happy and comfortable when interacting with staff.

Staff promoted people’s independence and there were systems in place to support this. Care plans detailed people’s capabilities and what daily tasks they required support with.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.