Pavilion Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff understood people’s needs and tailored their care and support in response to this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Managers and staff understood people’s needs and rights and how important it was for them to live the best lives they could. Staff understood the importance of treating people as individuals and allowing them to make decisions where possible. On the whole relatives said they were listened to. One relative said, “They [staff] are very attentive and listen to your problems. They are well trained.”

The registered manager and staff recognised the importance of learning people’s individual communication needs to ensure they could be understood and involved. For example, the registered manager informed us of the provider’s policy and that they would ensure they had documents and tools, such as que cards, in different languages, to promote effective communication with people.

Processes were in place to seek feedback, such as surveys, regular meetings and reviews with people and their relatives and various staff meetings. Staff had completed appropriate training and understood the importance of equality and diversity.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.