Oakley Lodge Care Home (55)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. A relative told us, “There is always someone there and [staff] are so kind and know all [Person’s] little ways and how to help [Person].”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. For example, where people had religious and cultural needs around food these were met, including separate food storage arrangements. A relative said, “[Person] gets very anxious if there are too many people around and shouts, but the staff know how to calm and support them when they do this. When [Person] is finding any change difficult they help too.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People had regular opportunities to take part in activities they enjoyed such as bowling, visiting the cinema and arts and crafts. People were also supported and encouraged to get involved with daily living activities such as doing their own laundry and cooking. A relative said, “They go out quite a lot, bowling is a favourite, [Activities Coordinator] does colouring and jigsaws and [Person] loves helping too.”

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. For example, a relative told us, the service had made an environmental change due to a person’s anxieties and that this had an immediate positive impact.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff felt leaders were supportive and gave us examples of how leaders had supported people professionally and personally.