Oakley Lodge Care Home (55)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had assessed people's care needs, but we found these were not always up to date. This was due to improvements to people's care needs and/or independence the service had supported. The provider responded to our feedback promptly and updated care plans before the end of our inspection.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, due to effective monitoring of people’s bowel movements, where people had previously been prescribed medicines for constipation, these had been stopped due to the service’s proactive approach.

The service worked well across teams and services to support people. There was evidence people had been supported to access external health professionals appropriately. For example, people had their annual GP health checks for people living with learning disabilities.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, they had supported a person who had previously preferred foods that could be considered as less healthy options to incorporate more fruits and vegetables into their diet. People were also supported to lead active lifestyles with activities such as trips to trampoline parks and daily walks. One person had started going out for trips in the community where they had previously not been able to do so before moving to Oakley Lodge Care Home.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent. For example, the service was able to support a person to experience less emotional distress by providing staff with additional training, discussing positive behavioural support during staff supervision and making environmental changes to better suit their sensory needs.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. Where people were unable to make their own decisions, the service organised best interests’ decision meetings. This ensured input came from everyone involved in the person's care. This collaborative approach meant any decisions made were in the person’s best interests.