Oakley Lodge Care Home (55)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We observed beds in people’s bedrooms were profiling beds and not all people had a need for this. The provider told us these had been in place from when they took over the service. In response to our observations, the provider met with people and their families and arranged to support people to purchase new beds if this was their preference. Overall, the service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Staff we spoke with knew people well, including their likes, dislikes, care needs and how to promote their independence.

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. A relative said, “The staff are mostly regular staff, it’s really good to have the same people. The staff are lovely.”

The service supplied appropriate information in formats that were tailored to individual needs. Care plans contained information on how to meet people’s communication needs. For example, a person’s care plan stated how the person would communicate if they were experiencing any pain, and that staff should use objects of reference to promote them being able to make choices.

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. A relative said, “We can talk to them anytime. They have a form that they circulate for feedback. We wanted more activities, so we asked and that has happened and [Person] is happier.”

The service made sure that people could access the care, support and treatment they needed when they needed it. For example, the service had been adapted to meet people’s mobility needs with walk in showers, ramps, handrails and a stair lift.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. We found several examples of how people had been supported to experience positive outcomes and increased independence such as, supporting a person to move to a downstairs bedroom to promote them being involved in more activities and reduce the risk of social isolation.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People and their relatives had been involved in end of life planning and this was reflected in their care plans.