Oakley Lodge Care Home (55)

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. We found people were supported to be part of their communities, people’s diverse cultural needs were understood and met. The service promoted people making their own choices and having control of their lives. The staff and leaders, we spoke to cared about the people they supported, their relatives and each other as a staff team.

The service had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills and knowledge to lead effectively. They did so with integrity, openness and honesty. Leaders supported people alongside staff to meet their day-to-day needs, this allowed them to model the behaviours and practices expected from staff. A relative said, “I would go to [Deputy Manager] if I have a problem, he is very polite and very helpful and always smiling. It’s so nice

The service fostered a positive culture where people felt they could speak up and their voice would be heard. People and their relatives did not raise any concerns about being able to speak up. Staff told us they felt supported and able to raise any concerns they had.

The service valued diversity in their workforce. They work towards an inclusive and fair culture by improving equality and equity for people who work for them. All staff we spoke with confirmed they were treated fairly and respectfully by leaders.

People’s care plans were not always up to date. Some areas needed improvement in relation to environmental safety and infection prevention and control. However, the provider acted on our feedback promptly and made improvements. We will check for sustained improvement at our next inspection.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They shared information and learning with partners and collaborated for improvement. We saw evidence of external health professionals being involved in people’s care such as GPs, dentist and speech and language therapists.

The service focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. The service had systems in place to analyse incidents, monitor quality and inform learning and improvements.