- Care home
7 Fairmile Drive
Report from 6 January 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 9 to 15 January 2025. The service is a small residential home for 3 younger adults with a learning disability and autism. Some people also had mental health needs. This was the first assessment since the service registered with the Care Quality Commission (CQC). We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider was meeting this guidance. People were involved in making decisions about their support and were participated in the activities they wanted to do. Staff understood and managed risks. Incidents were reported, investigated and discussed with the staff team and relatives, where appropriate, to improve support and reduce the risk of further incidents. There were enough staff with the right skills, qualifications and experience. Bespoke training to meet individuals’ specific needs was provided. Staff felt well supported by the manager and were able to raise any ideas or concerns they had. Staff managed medicines well. People’s needs were assessed, involving relatives and professionals where appropriate. Staff reviewed these assessments and updated them when needs changed. People were involved in choosing what they had to eat and were supported to maintain their health. The service worked well with other agencies and professionals involved in people’s care and support. People were treated with kindness and compassion. We observed positive relationships between people and the staff team. Staff treated people as individuals and they were encouraged to maintain relationships with family and friends. Staff enjoyed working at the service. Managers were visible and led by example. An effective governance system was in place to monitor the service and address any issues found
People's experience of this service
We spoke with people living at the service and observed they interacted well, and seemed relaxed, with the staff team. People and relatives were positive about the quality of care they received. People felt safe living at 7 Fairmile. They were involved in decisions about their support and able to make choices about what they wanted to do. A relative said, “Communication is very good. [Service manager] rings every month to ask if I’m happy with [Name’s] care and if I have any concerns.” We were told the staff knew people’s support needs, were kind and treated people as individuals. A relative told us, “The staff have shown [Name] friendship; they’re really lovely with them” and another said, “It’s like a family atmosphere.” People enjoyed a wide variety of individual activities that met their interests, both within the home and local community. A relative told us, “[Name] has a full schedule and is always busy. If nothing is planned, they go for a long drive which they love.” People and relatives said the registered and service managers were supportive and were always available when needed. A relative said, “I’m totally able to phone the manager if I need to. I can talk to them about anything. I’ve given them my views and their taken-on board.”