7 Fairmile Drive

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The staff team ensured people were at the centre of their support and focused on supporting people to have an active life taking part in the activities of their choice. Staff were enthusiastic about people’s achievements since moving to the service. Staff comments supported this shared vision. One said, “They (management team) are team players and ask how staff are; if we’re okay or not. I really enjoy working in this team.”

The provider had exceptionally inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They always did so with integrity, openness and honesty. The service manager had a focus on people doing activities of their choice, with individual activity planners in place for each person. A member of staff told us, “I’ve learnt a lot from them (the management team), they lead by example.” Relatives and professionals were extremely complimentary about the registered and service managers. A relative said, “I really feel [registered and service managers] are very supportive. [Registered Manager] spent a lot of time talking to me when [Name] moved in, and I can talk to [Service Manager] about anything.” Another relative told us, “It’s the best residential home I've found, and I did some hunting.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. The service communicated regularly with relatives, giving them an opportunity to discuss any concerns or issues they had. They said these were quickly resolved. Staff said they were able to contribute to staff meetings and in their supervision meetings and felt listened to.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. There was a diverse staff team at the service who said they were treated fairly, and everyone worked well together as a team.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. An effective governance system was in place with daily, weekly and monthly checks and audits being completed. Any issues identified were addressed. The service was looking to develop some staff roles as being ‘champions’ in key areas, for example medicines. The provider had meetings for the registered managers for their different services to share knowledge and offer peer support.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. Feedback from professionals was positive about working with 7 Fairmile. They said there was good communication, and they worked together to support people. One professional told us, “The staff are very communicative when they need advice and are always willing to accept help and advice. They are also very open: if something is not right with [Name], they will inform us and together we discuss strategies to support them.”

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. The provider was involved in quality improvement networks and registered managers attended the local authority registered manager forums. Any findings from external audits, for example the local authority quality team, were shared with all the provider’s services so improvements could be made in all services.