Mencap South Notts Services

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating remains good. This meant people felt well cared for and supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People enjoyed regular activities, following their hobbies and accessed community facilities in accordance with these. People told us about their activities; “I am supported by staff to go shopping; I like to make a list of all the things I need” and “I like our takeaway nights – we have turns so we all get our favourite”. People confirmed information was available and staff supported people in developing and maintaining relationships with those important to them.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort or distress. Relatives shared how staff had been able to anticipate and meet people’s needs quickly, which reduced a persons’ level of distress mitigating any longer-term impact. We were told how staff accompanied 1 person, to hospital and, “Remained by their side right to theatre”, to support their anxieties. Overall, people and relatives confirmed they had confidence that staff would always respond to any immediate needs.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.