Mencap South Notts Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

This means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were at the centre of their care and treatment choices, and they decided, in partnership with staff and professionals, how any relevant changes in needs would be best managed. People shared with us how they appreciated both the staff and environment they lived in. Several people told us about how they made room changes to reflect their individual choices and personalities. Staff told us people were encouraged to live as they chose to. People shared their recent experiences with us including, community events, training opportunities and voluntary work. One relative said, “Staff are brilliant, so well trained and knowledgeable about [person’s] needs. They know them better than I do!”.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality. Everyone we spoke with, felt they or their relative were treated fairly and equally by staff and the service. Staff adapted the care they provided, to meet people’s individual needs, having regard to the needs of people with protected characteristics. The service worked to reduce health and care inequalities through staff training, providing hospital passports and accessing specialist support when required.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.