Mencap South Notts Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This means we look for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating remains good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. An initial assessment of needs was completed with people and those important to them, documenting their views and preferences for support. Staff reviewed assessments and care plans regularly with people and their relatives, to ensure the support continued to meet their needs and wishes. Staff told us they felt confident they were given enough information to support and care for people safely.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service told people about their rights around consent and respected these when delivering care and treatment. People’s care plans documented their capacity to choose how their care was delivered. These also included how people liked to fill their time. For example, choosing to watch TV with their peers, enjoy quiet time, or going to the pub. One relative shared how despite their relative not being verbally communicative, they were able to use a mixture of sign language and visual aids to be involved in all decisions relating to their daily care.