Mencap South Notts Services

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

This means we looked for evidence that the service was well managed and well-led and that governance assured the provision of good person-centred care. Leaders and the culture they create help assure the delivery of high-quality care. At our last assessment we rated this key question good. At this assessment the rating has remained good which means the service is consistently well managed and well led. Leaders and the culture they created promoted high quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service had clear responsibilities and robust systems of accountability and good governance in place. They used these, to deliver and record good quality, sustainable care and support and to ensure best practice was maintained. In addition to their audits and checks; the management team were very ‘hands on’ which enabled them to observe and drive improvements. One relative commented, “The managers are fantastic, and things have improved greatly since [name] has been there”, another shared, “Communication via email has been a recent occurrence; it really helps to have a single point of contact which I very much appreciate”.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.