Priory Hospital Norwich

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The design, layout, and furnishings of the ward supported patients’ treatment, privacy and dignity.

People and communities were at the centre of how care was planned and delivered at all times. The health and care needs of individuals and communities were well understood, and they were actively engaged in planning care that addressed these needs. Care, support and treatment were easily accessible (including physical access), and people had options for accessing care in ways that met their personal circumstances and protected equality characteristics. People, those who support them, and staff had easy access to information, advice, and advocacy to help them manage and understand care and treatment. Collaborative efforts ensured that care and treatment addressed the diverse needs of communities, and people were encouraged to provide feedback, which was acted upon to drive improvements

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Patients reported feeling actively involved in their care and treatment. They received information leaflets about their care, which were further explained through one-on-one support and discussions during ward rounds. Patients had access to independent advocates for further assistance when needed.

Patients reported feeling empowered to share their views and expressed that staff supported them in understanding their rights, including those under the Mental Health Act.

Staff ensured patients could access information about their treatment, local services, their rights, and on complaints process.

Staff shared that adjustments were made to accommodate patients with diverse needs. For instance, an interpreter was arranged for a patient whose first language was not English. Information was also made available in various formats and languages upon request to ensure accessibility.

The service implemented comprehensive internal auditing processes, including care planning, minimising restrictive practices, and conducting environmental audits, to ensure patient outcomes were achieved. Regular internal audits were also carried out by the provider’s quality improvement lead and leaders.

The service offered a diverse range of food options to cater to the dietary and cultural needs of individual patients.

The service was not carrying out any work or quality improvement projects to ensure and improve the quality of care for patients in relations to people with protected equality and characteristics.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.