YOU-CAS Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

YOU-CAS Limited is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only assesses where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this assessment, 11 people were being supported with personal care. The assessment took place between 3 January and 14 January 2025, we visited the registered location on 6 January 2025. This assessment consisted of quality statements under the key questions of safe, effective, caring and responsive. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether YOU-CAS Limited guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People's experience of this service

People and their relatives told us they were happy with the care they received from YOU-CAS Limited. Staff were described as, “Real stars” and, “Go above and beyond our expectations, truly.” Staff supported people to have maximum possible choice, control and independence. Staff worked with people to identify the risks to their wellbeing. Safe plans were produced which considered people’s rights and freedom. Support plans reflected person-centred care that respected people’s care needs and lifestyle choices. People told us staff respected their rights to privacy, dignity and independence. The culture of YOU-CAS Limited was person centred; feedback highlighted the ethos of the service as reflecting the provider’s values of “Family. Friendly. Familiar.”