YOU-CAS Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care support and treatment in response to this. Visiting health and social care professionals told us they were able to contact the registered manager, who responded appropriately when supporting people with increased care needs during a period of ill health or cognitive decline. Comments included, “The registered manager and YOU-CAS care team recognised the potentially overwhelming nature of a person moving into a care home. They assisted this transition to ensure it was handled with dignity, respect, and as smoothly as possible, minimising distress to the person.” And “The registered manager identified that client safety is the highest priority.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.