YOU-CAS Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People told us staff and leaders communicated with them in ways that met their needs. One person said, “The carer we have is brilliant, we get a rota with her picture on and know each day who is who.” The service had a robust pre-assessment policy in place, which ensured oversight of health issues and identified people’s emergency contact details. Care plans included key information about how people liked to be supported, likes and dislikes and their communication skills.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. We checked whether the service was working within the principles of the Mental Capacity Act and found care plans reflected people’s decisions about what care and support they consented to and who had their permission to receive information relating to their wellbeing. When people had been assessed as not having the for the capacity to make certain decisions, a best interest decision was in place and included input from families and health or social care professionals who knew the person. Examples included personal care, access to healthcare and consent to information sharing. A staff member told us, “I believe clients are being listened to and their wishes are considered. To help achieve this we support the same people regularly, so we build a relationship over time as it’s important for the clients to feel comfortable and safe.”